WHAT WE COLLECT
We may collect the following information:
- Contact information including telephone number and email address
- Other information relevant to us supplying you with the products requested
WHAT WE DO NOT COLLECT
We DO NOT collect the following information:
- We do not collect or store customer credit card or other online payment details and therefore do not share these details with any 3rd parties
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Supply you with the products or information requested.
- Internal record keeping.
- To comply with legal requirements.
WHO MIGHT WE SHARE YOUR INFORMATION WITH
We may share your personal information with third parties such as courier firms to enable our products to be delivered directly to you.
HOW LONG DO WE RETAIN YOUR INFORMATION
- We will only keep your data as long as we need it for the purposes(s) for which it is collected, and/or as long as we have your permission to hold it
- We may store some information about you for a longer period on historical backups or due to external regulations imposed on us as a business (HMRC for example).
- Data processed by ourselves will only be stored in the UK.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
ACCESSING YOUR DATA
You are entitled to make a subject access request under GDPR. This means that you may request a copy of any personal data we hold about you, free of charge. We will provide any or all information in response to your request if you contact us at Highlands Road Shirley Birmingham B90 4NJ England .
Please be aware that an administration charge may be incurred if the request is manifestly unfounded or excessive.
We want to make sure that your personal information is accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
YOUR RIGHT TO COMPLAIN
If you have a complaint about our use of your information, you can contact the information Commissioners Office via their website at www.ico.org.uk/concerns or write to them at:
INFORMATION COMMISSIONERS OFFICE
This policy last updated 22/05/2019