Privacy Policy

This privacy policy sets out how Thor Hammer Company Limited uses and protects any information that you give Thor Hammer Company Limited when you use this website. Thor Hammer Company Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. Please read this privacy policy carefully and ensure you understand it. When you first use our site, this is taken to be agreement to this policy. If you do not accept this policy you should stop using the site immediately.  Thor Hammer Company Limited may change this policy from time to time in response to changes in the law or for operational reasons. Any changes will be immediately posted on this site and you will be deemed to have accepted the amended policy if you continue to use the site afterwards. You should therefore regularly review this policy.

 WHAT WE COLLECT

We may collect the following information:

  • Name
  • Address
  • Postcode
  • Contact information including telephone number and email address
  • Other information relevant to us supplying you with the products requested

 WHAT WE DO NOT COLLECT

We DO NOT collect the following information:

  • We do not collect or store customer credit card or other online payment details and therefore do not share these details with any 3rd parties

 WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Supply you with the products or information requested.
  • Internal record keeping.
  • To comply with legal requirements.

 WHO MIGHT WE SHARE YOUR INFORMATION WiTH

  • We may share your personal information with third parties such as courier firms to enable our products to be delivered directly to you.

 HOW LONG DO WE RETAIN YOUR INFORMATION

  • We will only keep your data as long as we need it for the purposes(s) for which it is collected, and/or as long as we have your permission to hold it
  • We may store some information about you for a longer period on historical backups or due to external regulations imposed on us as a business (HMRC for example).
  • Data processed by ourselves will only be stored in the UK.

 SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ACCESSING YOUR DATA

You are entitled to make a subject access request under GDPR. This means that you may request a copy of any personal data we hold about you, free of charge. We will provide any or all information in response to your request if you contact us at Highlands Road Shirley Birmingham B90 4NJ England .

Please be aware that an administration charge may be incurred if the request is manifestly unfounded or excessive.

We want to make sure that your personal information is accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

YOUR RIGHT TO COMPLAIN

If you have a complaint about our use of your information, you can contact the information Commissioners Office via their website at www.ico.org.uk/concerns or write to them at:

INFORMATION COMMISSIONERS OFFICE
WYCLIFFE HOUSE
WATER LANE
WILNSLOW
CHESHIRE
SK9 5AF

 This policy last updated 22/05/2019

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.